focus
technology
Audit and align
Assess existing systems, identify constraints, and set practical technical objectives that match product goals.
Design and build
Architect reliable, maintainable solutions, prototype critical paths, and validate performance early.
Operate and improve
Deploy with monitoring and rollout controls, learn from production signals, and continuously reduce risk and cost.
product
Frame the challenge
Map user needs, stakeholder outcomes, and technical limits to pinpoint the right problem to solve.
Prototype and validate
Create quick concepts, test with real users, and use feedback to discard what doesn’t work.
Ship and refine
Work with engineering to launch, capture outcome metrics, and iterate until the solution scales.
leadership
Clarify and rally
Define clear goals, communicate why they matter, and align teams around measurable outcomes.
Coach and enable
Mentor engineers and product partners, remove obstacles, and create space for ownership and learning.
Measure and elevate
Track impact, surface wins and gaps, and scale successful practices across teams.
case studies
Operational Readiness
Designed and led a readiness framework that aligned stakeholders, automated sign‑offs in Jira, and integrated seamlessly into Agile delivery
Tech for Human Dignity
Shaped Saffabook’s roadmap with a focus on upliftment, proving that technology can be a force for dignity, connection, and positive change
Salesforce Event Mesh
Owned the roadmap, stakeholder alignment, and delivery cadence to transform CRM-triggered workflows into a resilient event-first platform; I defined product requirements for the Kafka-backed event topology, retry and idempotency policies, and AD-based identity contracts, prioritized work to reduce delivery failures and MTTR, coordinated infra and engineering teams through phased rollouts, and established SLOs and dashboards so the business could track improved pipeline velocity, reduced operational cost, and measurable ROI.
datacenter migration
Delivered a seamless datacenter migration that cut costs, improved performance, and set the foundation for future cloud and hybrid strategies
AI Driven RouteOps App
Led the product effort to deliver a logistics app—owning the roadmap, stakeholder alignment, and rollout—which reduced delivery times, improved cross‑team coordination, and provided real‑time operational insight for data‑driven decisions.
From Friction to Flow
Developing future leaders through coaching, recognition, and a culture of empowerment that elevates both people and performance
Data Platform Financial Impact Model
Led an 8,500‑share data rehome: inventory, prioritized migrations to Box, rebuilt security groups, created KBs and batch comms, and built a compact financial impact model that prioritized work to maximize storage, support, and risk‑reduction savings.
Testimonials
I appreciate how collaborative the process was in building the logistics app. I'm proud of the results we delivered, and it was a privilege to work with you on this journey.
Linda Sandoval - Digital Operations Specialist | San Antonio, TX, USA
I've always admired the way you work. You bring a calm confidence to tough situations, and you have a knack for making complex infrastructure challenges feel straightforward.
John McLean-Anderson - Solutions Architect | London, UK
Working with you was a reminder that professionalism and a good heart can go hand in hand. You brought clarity, delivered results and treated people with respect at every step. That combination made you stand out and made it a privilege to work alongside you.
Sharazaan Manuel | MBA - Senior Manager Data and Cloud Architecture and Strategy | Johannesburg, South Africa